Medical Home Toolkit

Creating a Patient and Family Advisory Council: A Toolkit for Pediatric Practices

Step-by-step guidance on how to effectively engage family perspectives.

Forward-thinking pediatric practices all over the country are forming patient and family advisory councils. As the “customers” of the practice, patients and families bring experience and expertise that can help enhance service delivery and improve overall quality. Practices that encourage, value and utilize family perspectives and experiences in planning for high quality medical care can accelerate their path toward becoming truly patient- and family-centered.

This toolkit is designed to help your pediatric practice build a system for listening to this feedback by creating their own Patient and Family Advisory Council (PFAC). The kit provides step-by-step guidance on how to effectively engage family perspectives in the design of services and to improve overall quality in the delivery of those services. These resources will help medical practices ensure that meaningful dialogue is established and maintained and that services for families are responsive to their needs.

Three accompanying resources for the PFAC Toolkit can also be downloaded.

Download Patient and Family Advisory Council Toolkit
Download Additional resources
Download Step 2 Resource: Flyer for first PFAC meeting
Download View a related toolkit about fostering consumer engagement in practice transformation
Publish Date
NICHQ, Family-to-Family Health Information Center at the Federation for Children with Special Needs, Mass Family Voices