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4 Steps for Starting a Patient and Family Advisory Council

September 18, 2015

A cross between a focus group and an improvement team, a patient and family advisory council (PFAC) is an effective way for a healthcare facility to engage customers in improving the quality of care provided. The PFAC platform enables providers and patients to work side-by-side to discuss and test ways to enhance service delivery.

Why and How to Include the Patient-Family Voice in a Medical Home

December 23, 2014

As more primary care practices work towards identifying themselves as a medical home, patients and family caregivers can play a vital role in shaping how healthcare is delivered.

 

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