Insights

A cross between a focus group and an improvement team, a patient and family advisory council (PFAC) is an effective way for a healthcare facility to engage customers in improving the quality of care provided. The PFAC platform enables providers and patients to work side-by-side to discuss and test ways to enhance service delivery.

As more primary care practices work towards identifying themselves as a medical home, patients and family caregivers can play a vital role in shaping how healthcare is delivered.