medical home

A cross between a focus group and an improvement team, a patient and family advisory council (PFAC) is an effective way for a  healthcare facility—be it a primary care practice or a hospital—to engage customers in improving the quality of care provided. The PFAC platform enables providers and patients to work side-by-side to discuss and…

At a recent medical appointment, my teenage daughter and I were offered an opportunity to complete a patient experience survey. My daughter was eager to provide feedback and happily answered the questions thoughtfully. She likes that movies play in the waiting room and doesn’t like when wait times in the exam room are long. She…