Improvement Advisors

Tricia Finnerty

Patricia Finnerty, MSc

Improvement Advisor

Patricia Finnerty, MSc, provides in-house leadership and expertise in the areas of design and implementation of quality improvement projects, building capacity and capability for improvement, and statistical process control methods. Finnerty supports NICHQ’s mission through the application of quality theories, tools and methods to project and provides improvement training and coaching for leadership, staff and teams. Finnerty has managed multiple improvement projects at NICHQ related to infant mortality, sickle cell disease, newborn hearing screening and children’s vision. She holds a master’s degree from Harvard School of Public Health with a concentration in maternal and child health and completed an intensive Improvement Advisor Professional Development Program at the Institute for Healthcare Improvement.

617-391-2741

Connie Cowley

Improvement Advisor

Connie Cowley joins NICHQ with a clinical background in pediatric ortho/neuro rehabilitation, and extensive experience in quality improvement (QI), clinical operations, education, and program implementation. Connie received her Doctor of Nursing Practice (DNP) from the Massachusetts General Hospital (MGH) Institute for Health Professions. She has a particular interest in the evaluation of training in QI for frontline staff. She is a Certified Professional in Healthcare Quality (CPHQ), and a Board Certified Nurse Executive (NE-BC). Dr. Cowley is currently a 2nd Year Fellow in the Veteran’s Administration Quality Scholars Advanced Fellowship Program (VAQS). She is an Adjunct Instructor at the MGH Institute for Health Professions where she serves as the Institute for Healthcare Improvement (IHI) Open School Faculty Advisor. She teaches QI at both the undergraduate, and graduate levels. Dr. Dr. Cowley supports NICHQ projects through expert consultation, coaching, and education in quality improvement tools and methods, measurement, implementation, and change. She is currently the Improvement Advisor on the Early Childhood Comprehensive Systems Collaborative Improvement and Innovation Network (ECCS CoIIN). As a healthcare leader she has worked to improve care delivery in a wide variety of acute and post-acute settings for over 24 years.

617-391-2700
Sue Butts-Dion

Sue Butts-Dion

Consulting Improvement Advisor

Sue Butts-Dion has more than 25 years of experience as an improvement advisor and has worked for many organizations including NICHQ, the Institute for Healthcare Improvement, Maine Quality Counts, North Carolina’s Population Health Improvement Partners, New Hampshire’s Pediatric Improvement Partnership, Quorum Health Resources and North Carolina’s Center for Children’s Health Improvement. As President of Butts-Dion Consulting, Inc., based in Maine, her current portfolio of work includes providing quality improvement support and expertise to many maternal and child health projects including advising the Center for Medicare and Medicaid’s Strong Start initiative and the Center for Disease Control and Prevention’s EMPower Breastfeeding Collaborative. Two of her publications include, "A Resource Guide for Chapters" developed for the American Academy of Pediatrics in 2006 and "Partnerships for Quality Project: Closing the Gap in Care of Children with ADHD," The Joint Commission Journal on Quality and Patient Safety, December 2007 Volume 33 Number 12.

Amanda Norton

Amanda Norton, MSW

Consulting Improvement Advisor
Amanda Norton, MSW, is a quality improvement advisor with experience in evaluation, Lean methodology, grant writing and learning design. She supports learning collaboratives and innovation projects by providing expertise in improvement approaches and measurement. Over the past several years Norton’s work has focused on improving healthcare outcomes across the life span with projects focused on improving care for children as well as supporting adults through the aging and chronic disease process. She is a dedicated educator and coach focused on mentoring and advising improvement focused healthcare professionals. Norton has a master’s degree in Social Work, along with a Certificate of Advanced Study in Health Services Management and Policy from Syracuse University.
Jane Taylor, Improvement Adivsor

Jane Taylor, EdD, MBA, MHA

Consulting Improvement Advisor

Jane Taylor, EdD, MBA, MHA, is a learning and improvement advisor for healthcare, manufacturing and education with more than 30 years of experience. Taylor is interested in engaging patients and family in care in the inpatient, outpatient and community settings and fostering collaborative learning and improvement. Taylor also has experience serving in hospital operations as a hospital CEO and as a quality improvement professional. Taylor has published articles on rapid cycle change, the role of middle management in transformation, and the art of using questions to drive transformation. Taylor has a bachelor’s degree in Classics from UCLA, a master’s degree in Business Administration from the University of LaVerne, a master’s degree in Hospital Administration from the University of Houston, and a doctoral degree in Adult Learning and Leadership from Columbia University, Teachers College. For fun, she enjoys competitive ballroom dancing, sailing and playing her violin.